Nouvelles collections, collaborations avec des artistes et sorties spéciales. Rejoignez la liste de diffusion de Lettuce.

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Découvrez nos nouveautés :

Lettuce A5 Notebook in Flower Fruit Arrangement design with 80 ruled pages, designed in New Zealand
Carnet A5 Laitue | Composition florale et fruitière
Lettuce Blue Tartan 100% linen tea towel featuring blue check pattern
Torchons à vaisselle en lin Laitue | Tartan Bleu

Merci beaucoup d'avoir fait vos achats chez Lettuce !

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Politique de remboursement

Returns & Refunds

We hope you love your Lettuce pieces. If something isn’t quite right, please get in touch and we’ll do our best to help.

Returns

We accept returns within 14 days of you receiving your order.

To be eligible for a return, items must be unused, in their original condition and with any original packaging intact.

Please contact us at hello@lettuce.co.nz before sending your item back so we can arrange the return process with you.

Refunds may take up to 7 business days to appear in your account once processed.

Christmas Returns

We understand that many Lettuce pieces are purchased as gifts.

For orders placed during November and December, we offer an extended Christmas returns period until 31 January.

Items must be unused, in their original condition and with any original packaging intact.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.

We recommend using a tracked shipping service, as we cannot take responsibility for returns lost in transit.

Refunds

Once your return has been received and checked, we will process your refund back to your original payment method.

Please allow time for your bank or payment provider to complete the refund.

Damaged or Missing Deliveries

Every Lettuce order is carefully packed and sent using tracked delivery, but if your parcel arrives damaged or does not arrive as expected, please contact us as soon as possible so we can help.

Please notify us within 21 days of dispatch for damaged or missing deliveries so that we can investigate and lodge a claim with our delivery provider if required.

For damaged items, please email hello@lettuce.co.nz with your order number and photos showing:

  • The damaged item
  • The packaging it arrived in
  • The shipping label where possible

We will work with you to arrange a replacement, refund or suitable solution.

Pre-order Items

Pre-order items can be cancelled before they are dispatched. Once shipped, our standard returns policy applies.

Items We Cannot Accept Back

We are unable to accept returns on items that have been used, damaged after delivery, or are no longer in their original condition.

Exchanges

If you would like to exchange an item, please contact us and we’ll do our best to help depending on availability.