Shipping & Returns
How much is shipping?
We carefully pack and dispatch all Lettuce orders from New Zealand.
New Zealand Shipping
- North Island shipping: $7
- South Island shipping: $10
- Free shipping on orders over $100
Australia Shipping
- $12 flat rate shipping
- Free shipping on orders over $100
- Sent using NZ Post Courier Select
What are your delivery times?
New Zealand Estimated delivery times:
- North Island: 1–2 business days
- South Island: 2–3 business days
Australia Estimated delivery time:
- Australia: 3–7 business days
Processing Times
We aim to dispatch all orders within 48 hours of receiving your order. Orders are processed during normal business hours, Monday to Friday.
Please note that delivery times are estimates and may vary during busy periods, pre-order periods or due to circumstances outside our control.
International Shipping
For shipping outside New Zealand and Australia, please contact us at hello@lettuce.co.nz and we will do our best to help.
What is your return policy?
We accept returns within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition and with any original packaging intact.
Please contact us at hello@lettuce.co.nz before sending your item back so we can arrange the return process with you.
Preorders
Some Lettuce products, including our yearly diary collections and limited releases, may be available for pre-order before they arrive.
The estimated dispatch date will be shown on the product page. If your order contains both pre-order and in-stock items, your order will usually be sent together once all items are available.
If you would like available items sent earlier, please contact us and we will do our best to help.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact
Still have questions? We're happy to help! Please email us at hello@lettuce.co.nz and we will get back to you within 24 hours, Monday to Friday.